适时健康和护理应用程序
Medical Care Through MyChart: Frequently Asked Questions
谁是适当的卫生保健部门?
Our Partner in Delivering Extraordinary Care
2021年9月, The South Bend Clinic (SBC) joined Duly Health and Care based in Chicago, Illinois — the Midwest’s largest independent, multi-specialty physician-led medical group. 在过去的50年里, Duly has grown to serve communities across Chicagoland, 赢得了高质量的声誉, 就近获得医疗服务. Like The South Bend Clinic, our partners at Duly believe in the power of provider-led care.
Our shared philosophy and close partnership will further SBC’s mission to deliver patient-centered care, 增加对地方服务的投资, and create initiatives that help Michiana residents live healthier, hap-pi-er生活.
We are excited to offer a new tool to help you stay connected to your care, wherever you are. 适当的健康和护理应用程序, 由EPIC MyChart提供支持, allows you to access your personal health information and manage your family’s care online. Having one complete medical record also helps your providers coordinate your care more efficiently.
与你的健康保持联系
Accessing your health information should not be limited to business hours. That’s why we offer the Duly Health and Care app, providing online access to your electronic medical record (EMR) and a convenient way to communicate with your whole health care team. 查看测试结果, paying your bill and refilling prescriptions, the Duly app offers you easy access to your medical team and health information whenever and wherever you are.
Vis-it http:// mychart.dupagemd.net/ M / C / S / S点火 to sign up or download the free Duly Health and Care app on your smartphone or tablet. All of the features outlined below will be available to our patients on January 29.
What can you do in the Duly Health and Care app?
查看您的医疗记录
- 回顾med-ica-tions, immu-niza-tions, 过敏, view health reminders and upcoming appointments, medical history and current health issues.
- 查看实验室和放射性测试结果.
- 审查 health education topics and visit summaries.
- 查看或打印运行状况摘要
与你的护理团队保持联系
- Communicate securely with your physician regarding non-urgent issues regarding clinical concerns, 过去vis-its, 测试结果, med-ica-tions, 等.
- MyChart messages with your physician may be eligible for billing. 了解更多 通过MyChart信息了解医疗保健.
- Send a message to customer service (regarding claims or billing)
- 发送一份完整的医疗报告.
管理你的约会
- 安排孩子的健康检查, annual physicals and follow-up visits with your primary care physician.
- View details of your past and upcoming appointments.
- 申请处方补剂
- 审查 your medication list and request prescription refills.
访问你的家庭记录
- View health records for individuals you manage care for including children and other adults.
审查 & 管理保险信息
- View your current insurance information on file.
- 在线查看和支付账单.
Is the Duly app appropriate for urgent matters?
Please do not use the Duly app to send any messages requiring immediate attention. For urgent medical matters, please call your doctor’s office.
适时应用程序安全吗?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through personal IDs and passwords. The Duly app uses the latest encryption technology. All messaging is done while you are securely logged on to our website or the Duly mobile app.
How will I know when my information is updated in the Duly app?
When you first login to the Duly app, you provide an email address for alerts. These alerts will not contain specific information from your account; rather they are notifications that you have updated information to review in the app (such as new 测试结果, 信息或约会提醒).
Can I also see my family members’ health records?
是的,这就是 “代理”访问. 供12岁以下儿童使用, this allows a parent or legal guardian to log into their personal Duly app account, and view information regarding their child. 根据州和联邦的指导方针, after the child becomes 12 the parent will still have access to appointments and be able to send messages but will have limited access to the child’s medical record information; full access can be granted to a child’s record for a child between the ages of 12 — 17; child, parent and witness signatures are required on the Minor Proxy Form.
一旦孩子满18岁, the parent can get access to the patient’s medical record information with the patient’s authorization. It is also possible to request access to another adult’s health records if you help manage the adult’s medical care.
我如何注册“适时”应用程序?
完成在线报名表格 http:// mychart.dupagemd.net/ M / C / S / S点火 按照说明去做.
What if I need more information than is available through the Duly app?
If you need more information than what is available through the Duly app, please visit our 医疗记录请求 page to complete the Authorization for Release of Health Information Form.
Who do I contact with questions regarding the Duly app?
Ask the staff at your doctor’s office or call the MyChart Help Desk toll-free at 1 – 855-2MYCHART (1.855.269.2427).